:root{--app-aside-bg: #1f2d3d;--app-aside-bg-deep: #16222e;--app-header-height: 60px;--app-content-bg: #f0f2f5;--app-text-primary: #303133;--app-text-secondary: #909399;--app-border: #e4e7ed;--app-radius: 8px;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,PingFang SC,Hiragino Sans GB,Microsoft YaHei,Helvetica Neue,Arial,sans-serif;color:var(--app-text-primary);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}*{box-sizing:border-box}html,body,#app{height:100%;margin:0;padding:0}body{background:var(--app-content-bg);font-size:14px}a{color:inherit;text-decoration:none}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-thumb{background:#c8ccd4;border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#a8aeb8}::-webkit-scrollbar-track{background:transparent}.app-shell{height:100vh}.app-aside{background:var(--app-aside-bg);transition:width .24s ease;overflow:hidden;display:flex;flex-direction:column}.app-aside .brand{height:var(--app-header-height);display:flex;align-items:center;gap:10px;padding:0 18px;color:#fff;background:var(--app-aside-bg-deep);white-space:nowrap;overflow:hidden}.app-aside .brand .brand-logo{width:28px;height:28px;flex:0 0 28px;display:flex;align-items:center;justify-content:center;border-radius:7px;background:linear-gradient(135deg,#409eff,#6cf);font-size:15px}.app-aside .brand .brand-text{font-size:15px;font-weight:600;letter-spacing:.5px}.app-aside .el-menu{border-right:none;flex:1;padding-top:6px}.app-aside .el-menu-item{height:48px;line-height:48px}.app-aside .el-menu-item.is-active{background:#409eff2e!important;border-right:3px solid #409eff}.app-aside .aside-footer{padding:12px 18px;color:#7d8794;font-size:12px;white-space:nowrap;border-top:1px solid rgba(255,255,255,.06)}.app-header{height:var(--app-header-height);background:#fff;border-bottom:1px solid var(--app-border);display:flex;align-items:center;justify-content:space-between;padding:0 20px;box-shadow:0 1px 4px #0015290f;z-index:10}.app-header .header-left{display:flex;align-items:center;gap:14px;min-width:0}.app-header .page-title{font-size:16px;font-weight:600;white-space:nowrap}.app-header .header-right{display:flex;align-items:center;gap:6px}.app-main{background:var(--app-content-bg);padding:18px 20px 24px;overflow-y:auto}.page{display:flex;flex-direction:column;gap:16px}.panel{background:#fff;border-radius:var(--app-radius);padding:18px 20px;box-shadow:0 1px 3px #0015290d}.panel-header{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px;flex-wrap:wrap}.panel-title{font-size:15px;font-weight:600;display:flex;align-items:center;gap:8px}.panel-title:before{content:"";width:3px;height:15px;border-radius:2px;background:#409eff}.panel-subtitle{color:var(--app-text-secondary);font-size:12px;font-weight:400}.filter-bar{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.muted{color:var(--app-text-secondary)}.text-danger{color:#f56c6c}.text-success{color:#67c23a}.text-warning{color:#e6a23c}.kpi-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}@media (max-width: 1280px){.kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}.kpi-card{background:#fff;border-radius:var(--app-radius);padding:16px 18px;box-shadow:0 1px 3px #0015290d;display:flex;align-items:flex-start;gap:14px;min-height:104px;transition:box-shadow .2s ease,transform .2s ease}.kpi-card:hover{box-shadow:0 6px 18px #00152917;transform:translateY(-1px)}.kpi-icon{width:42px;height:42px;flex:0 0 42px;border-radius:9px;display:flex;align-items:center;justify-content:center;font-size:20px}.kpi-body{flex:1;min-width:0}.kpi-label{color:var(--app-text-secondary);font-size:13px;margin-bottom:4px}.kpi-value{font-size:24px;font-weight:600;line-height:1.25;color:var(--app-text-primary);font-variant-numeric:tabular-nums;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.kpi-desc{margin-top:6px;font-size:12px;color:var(--app-text-secondary);display:flex;align-items:center;gap:8px;flex-wrap:wrap}.kpi-delta.good{color:#67c23a}.kpi-delta.bad{color:#f56c6c}.kpi-delta.flat{color:var(--app-text-secondary)}.chart-box{width:100%;height:320px}.chart-container{position:relative}.chart-empty{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;align-items:center;justify-content:center;background:#ffffffb8}.el-table .clickable-row{cursor:pointer}.el-table th.el-table__cell{background:#fafafa!important;color:#606266;font-weight:600}.table-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}.customer-summary{background:#f7f9fc;border:1px solid #ebeef5;border-radius:var(--app-radius);padding:14px 16px;margin-bottom:16px}.customer-summary .name{font-size:17px;font-weight:600;margin-right:8px}.customer-summary .meta-row{display:flex;flex-wrap:wrap;gap:6px 18px;color:var(--app-text-secondary);font-size:12px;margin-top:8px}.chat-list{display:flex;flex-direction:column;gap:12px;padding:2px 2px 12px}.chat-item{display:flex;align-items:flex-start;gap:8px;max-width:100%}.chat-item.sales{flex-direction:row-reverse}.chat-avatar{width:30px;height:30px;flex:0 0 30px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;color:#fff}.chat-item.customer .chat-avatar{background:#909399}.chat-item.sales .chat-avatar{background:#409eff}.chat-content{max-width:calc(100% - 60px);display:flex;flex-direction:column;gap:4px}.chat-item.sales .chat-content{align-items:flex-end}.chat-meta{font-size:11px;color:var(--app-text-secondary);display:flex;align-items:center;gap:6px}.chat-bubble{padding:8px 12px;border-radius:8px;font-size:13px;line-height:1.6;word-break:break-word;white-space:pre-wrap}.chat-item.customer .chat-bubble{background:#f4f4f5;color:#303133;border-top-left-radius:2px}.chat-item.sales .chat-bubble{background:#409eff;color:#fff;border-top-right-radius:2px}.chat-bubble .non-text{opacity:.85;font-style:italic}.voice-transcript{margin-top:6px;padding:8px 10px;border-radius:8px;background:#f0f9eb;border:1px solid #e1f3d8;color:#303133;font-size:13px;line-height:1.6;display:flex;gap:8px;align-items:flex-start;word-break:break-word}.voice-transcript :deep(.el-tag){flex:0 0 auto}.fade-enter-active,.fade-leave-active{transition:opacity .16s ease}.fade-enter-from,.fade-leave-to{opacity:0}.w-full{width:100%}.mt-8{margin-top:8px}.mt-16{margin-top:16px}.nowrap{white-space:nowrap}.mono{font-family:Cascadia Code,Consolas,Monaco,monospace;font-size:12px}.flex-1{flex:1}@media (max-width: 1280px){.app-main{padding:14px 16px 20px}}@media (max-width: 900px){.app-header{padding:0 12px}.app-header .header-left{gap:8px}.app-header .page-title{font-size:15px;overflow:hidden;text-overflow:ellipsis}.app-main{padding:12px 10px 18px}.panel{padding:14px 12px}.filter-bar{gap:8px}.filter-bar>*{max-width:100%}.filter-bar .el-date-editor,.filter-bar .el-select,.filter-bar .el-input{width:100%!important}.filter-divider{display:none}.kpi-grid{grid-template-columns:1fr}.panel-header{gap:8px}.panel-title{flex-wrap:wrap}.panel-subtitle{flex-basis:100%}}@media (max-width: 640px){.app-header .user-name{display:none}}